UX RESEARCHER & ANALYST

About Us:

The agency is a cutting-edge digital agency specializing in e-commerce web design and development. With our unique blend of creativity, technology, and market insights, we transform businesses into thriving online platforms. Join our innovative team and play a vital role in shaping the e-commerce landscape.

The role:

We are seeking a highly skilled and passionate User Experience Researcher and Analyst to join our dynamic team. As a UX Researcher and Analyst, you will be responsible for understanding user needs, behaviors, and motivations through various qualitative and quantitative research methodologies. Your insights will play a crucial role in improving the overall user experience of our clients’ products and services. The ideal candidate is a detail-oriented, analytical thinker with a deep understanding of user-centered design principles and excellent communication skills. Experience in eCommerce is required. 

We are looking for someone who has the skills/experience to act as both a design director and a design/UX strategist. The candidate should have experience with UX research as this is a core part of the role, but ideally the candidate should also have experience doing practical design work as well.

You should have experience as UX research, design strategy or actual UX design.  Comment end 

Qualifications:

• Proven experience (3+ years) working as a UX researcher or similar role, conducting user research for digital products or services.
• Excellent english level Advanced
• Strong understanding of user-centered design principles and methodologies, such as usability testing, interviews, surveys, and heuristic evaluations.
• Proficiency in qualitative and quantitative data analysis tools and techniques.
• Experience with user research and prototyping tools, such as UserZoom, Optimal Workshop, UsabilityHub, etc.
• Familiarity with web analytics tools (e.g., Google Analytics) and A/B testing platforms.
• Bachelor’s or Master’s degree in Human-Computer Interaction, Psychology, Design, Anthropology, or a related field.
• Excellent communication and presentation skills, with the ability to communicate complex research findings to diverse stakeholders.
• Strong problem-solving skills and the ability to translate research insights into actionable design recommendations.
• A keen eye for detail and a passion for advocating for the user.
• Experience working in eCommerce 

Preferred (not required) Qualifications:

• Experience in the software development or technology industry.
• Knowledge of data visualization and data storytelling techniques.
• Experience in conducting international or cross-cultural user research.

Responsibilities:

• Conduct user research, including usability testing, interviews, surveys, and ethnographic studies to gather valuable insights on user behaviors, needs, and pain points.
• Analyze research data and translate findings into actionable recommendations for improving product usability, accessibility, and overall user satisfaction.
• Collaborate with cross-functional teams, including designers, delivery managers, and developers, to ensure research findings are incorporated into the product development process.
• Generate personas, user journey maps, and other user-centered design deliverables to aid in understanding user needs and guiding design decisions.
• Monitor and analyze user feedback, product metrics, and user behavior data to identify trends, opportunities, and areas for improvement.
• Conduct competitive analysis and benchmarking to stay informed about industry trends and best practices in UX research and design.
• Advocate for user-centric design principles and foster a culture of empathy and user advocacy.
• Stay up-to-date with the latest UX research techniques, tools, and trends, and proactively propose innovative approaches to improve the research process.
• Collaborate with client stakeholders to define research objectives and develop research plans aligned with business goals.

Benefits after the third month of employment: 

• Once  per year the entire team meet in one place (al the costs will be covered by the company)
• 500 us for equipment 
• 20 PTOs
• 10 holidays from your country of residence (you choose which one) 
• Bonus depending on the performance of the company
• 3% Salary increment per year

Recruitment process

• Technical interview
• Interview with the CXO
• Cultural fit interview